Annabella Policies

Help! You're sold out of the product(s) I want.

We try to keep our warehouses fully stocked with the ANNABELLA products you want, but the truth is that sometimes demand is higher than we planned, so they run out before we can ship more. But anytime that a product is out of stock, please rest assured that we're working on restocking it for you. If you have more questions, feel free to drop us a line at info@annabella.com.

 

What is your shipping policy?

We are happy to ship to street addresses within the United States. Shipping is on us with the exemption of Alaska and Hawaii which have a flat rate of $25.00.

Orders are processed at our warehouse Monday through Wednesday. Processing generally takes a day; once your order has shipped from the warehouse, please allow 3-6 business days for your refreshing ANNABELLA to arrive at your door.

Package tracking numbers are available via your shipping confirmation email. Please allow at least 24 hours after placing your order before calling our Customer Care Team to check on your order tracking, as the tracking information may not be available from our shippers before that time.

 

Hmm. Did my order ship?

After you’ve made a purchase, we'll send you two emails. First, your 'Order Confirmation' email will be sent within minutes of placing the order to let you know that our system has accepted your order.

As soon as your order is on its way, you will receive a 'Shipping Confirmation' email with all the necessary tracking information along with an estimated time of arrival.  If it's been a few weeks and you haven't received your order OR this email, please contact us and we'll look into the issue for you.

 

What is your return policy? Can I return my order?

Unfortunately, we don't accept returns of product or do exchanges of product. If your order was damaged in transit, or if you've received the wrong order, please reach out to our Customer Care team immediately, by emailing info@annabella.com, and we will either send you a replacement or offer you an equal exchange credit.

If you believe there is a quality issue with your product, please take note of the Expiration Date and the Lot Code (a series of numbers with a timecode that is printed near the Expiration Date), so that we can trace the specific batch of product you have received. These inquiries will be handled on a case by case basis.

Whoops. How can I cancel a one-time order?

ANNABELLA quickly processes orders, so whether your order can be cancelled will depend on the stage of processing your order is in. Please immediately email us at info@annabella.com or click ‘Contact Us’ on our website. We will try our best to cancel your shipment for you, but if your order is already in processing at the warehouse, it unfortunately can no longer be cancelled.

 

Is your product shipped to me in styrofoam?

No! Absolutely not. As part of our mission to be as environmentally responsible as possible, we’ve invested in a foam-free packaging alternative to polystyrene (styrofoam).